Harbor station opened in December 1977 to serve a new apartment complex (now The Heights at Cape Ann) located on a bluff above the tracks. Several short turn trains (which had formerly terminated at Manchester but ran to an interlocking just west of Gloucester to switch tracks for the inbound journey) were extended to Harbor at that time. Several trips, including the short turns, were cut in September 1979. On January 30, 1981, service to nearby West Gloucester was discontinued during a round of budget cuts, leaving Harbor as the only station serving the area.
The station was never heavily used - an April 1983 count showed just 35 daily boardings. On November 16, 1984, a fire destroyed Beverly Draw, which connects Salem and Beverly Depot on the line. A shuttle train continued to operate from Rockport to Beverly until January 7, 1985, when it was replaced by bus service. The locomotives used were then trucked to Danvers so they could be repaired at the MBTA's main maintenance facility. When service was restored on December 1, 1985, Harbor station remained closed. West Gloucester, which had more room for parking, reopened instead.
Service provision is often an economic activity where the buyer does not generally, except by exclusive contract, obtain exclusive ownership of the thing purchased. The benefits of such a service, if priced, are held to be self-evident in the buyer's willingness to pay for it. Public services are those, that society (nation state, fiscal union, regional) as a whole pays for, through taxes and other means.
By composing and orchestrating the appropriate level of resources, skill, ingenuity, and experience for effecting specific benefits for service consumers, service providers participate in an economy without the restrictions of carrying inventory (stock) or the need to concern themselves with bulky raw materials. On the other hand, their investment in expertise does require consistent service marketing and upgrading in the face of competition.
Business services are a recognisable subset of Economic services, and share their characteristics. The essential difference is that Business are concerned about the building of Service Systems in order to deliver value to their customers and to act in the roles of Service Provider and Service Consumer.
The generic clear-cut, complete, concise and consistent definition of the service term reads as follows:
A service is a set of one time consumable and perishable benefits
delivered from the accountable service provider, mostly in close coaction with his internal and external service suppliers,
effectuated by distinct functions of technical systems and by distinct activities of individuals, respectively,
commissioned according to the needs of his service consumers by the service customer from the accountable service provider,
rendered individually to an authorized service consumer at his/her dedicated trigger,
and, finally, consumed and utilized by the triggering service consumer for executing his/her upcoming business activity or private activity.